FAQs

Q1: How fast can you come for emergencies?

Ans: We prioritise emergency calls and typically arrive within 4 hours – often quicker. Our rapid-response vans are stocked and ready to tackle any carpet disaster across Diamond Creek and nearby suburbs.

Q2: Will steam cleaning shrink my carpets?

Ans: Not with our professional equipment. We carefully control water temperature and extraction power to ensure thorough yet safe cleaning. Your carpets get sanitised without any risk of shrinkage or damage.

Q3: What removes old pet stains completely?

Ans: Our enzyme-based treatment penetrates deep into padding to break down urine crystals permanently. Unlike masking sprays, we eliminate both stains and odours at their source for lasting freshness.

Q4: Can you clean delicate rugs properly?

Ans: We use specialised gentle rug cleaning Diamond Creek methods tailored to each rug’s material. From Persian silk to modern synthetics, your precious rugs receive custom care that preserves colours and fibres.

Q5: Why choose professionals over rental machines?

Ans: Our truck-mounted system reaches deeper with 500psi pressure and industrial suction. Store-bought cleaners simply can’t match this power, they mostly just redistribute dirt temporarily.

Q6: Do you move heavy furniture during cleaning?

Ans: We’ll handle standard furniture at no extra cost. For grand pianos or antique pieces, we’ll discuss safe options during booking to protect your belongings.

Q7: How long until we can walk on carpets?

Ans: Most carpets are walkable within 2-4 hours thanks to our powerful extraction. We’ll advise specific drying times based on fabric type and weather conditions.

Q8: What’s different about office carpet cleaning?

Ans: We use commercial-grade solutions designed for high-traffic areas that resist re-soiling. Our after-hours scheduling minimises business disruption while maximising cleanliness between professional cleans.

Q9: What makes your stain removal more effective?

Ans: Rather than surface cleaning, our carpet stain removal Diamond Creek treatment chemically breaks down stain molecules. This permanent removal works on everything from red wine to ink, leaving no trace behind.

Q10: Do you offer any satisfaction guarantee?

Ans: Absolutely! If you’re not thrilled with results, we’ll re-clean the area at no charge. Your complete satisfaction is our top priority every single time.